Workplace Experience Manager

Job Objectives

As a Workplace experience manager, you will be responsible for the delivery of all Next Gen FM workplace services associated with one of the designated ‘Hub and Spoke' groups of buildings across the East HMRC estate (located around Edinburgh, Newcastle, Leeds, Nottingham, Stratford, or Croydon).

You will efficiently manage successful service delivery for the allocated ‘Hub and Spoke' locations – supported by an assistant workplace manager in the buildings where these are appointed.

You are expected to successfully manage, develop, motivate, and support the integrated FM team and supply partners involved, in delivering services to the allocated ‘Hub and Spoke' buildings. You will also be expected to ensure all legal, statutory, and contractual obligations are routinely delivered to the required standards.

You will have a strong focus on first-class customer service, building strong, positive, and collaborative relationships with the...