Workforce Support Officer

Your role at St John of God Health Care

We are seeking a customer‑focused Workforce Support Officer to join our team. In this role, you will be the first point of contact for SJGHC Caregivers, Managers, vendors, and third parties, providing high‑quality customer service and support across a broad range of workforce matters.

You will manage and log workforce queries, providing timely resolution for Tier 1 enquiries and ensuring appropriate escalation, tracking, and follow‑up for more complex Tier 2 and Tier 3 requests. Your ability to deliver clear, accurate, and professional support will be key to maintaining a positive workforce experience.

The role also includes responsibility for agreed workforce transactional activities, which may involve workforce engagement tasks and higher‑level process activities aligned to the Workforce Service Catalogue. The balance between transactional work and query management will flex in line with operational demand.

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