Location
, pampanga, philippines
Job Type
Full-time
Posted
June 03, 2026
Job Description
- Responsible for all aspects of Workforce Management
- Manage, motivate, coach and support Workforce Management supervisors and their teams
- Act as a point of escalation for all matters involving WFM
- Act as a point of contact for clients, client Services and Operations Management for all matters involving WFM
- Ensure programs are right staffed, efficiently scheduled and that service levels are met while maintaining profitability
Skills and Competencies
- High level of attention to detail
- Expertise in all areas of contact center management analytics
- Good analytical skills
- Ability to communicate effectively to all levels of management, both written and verbal
- Strong proactive decision making and problem solving skills
- Ability to read trends and project those trends onto future fore...