Location
bellprat
Job Type
Full-time
Posted
July 07, 2026
Job Description
Do you want to make a real impact on customer experience? Are you driven by data, planning, and optimization? Join us as a Workforce Manager! As a Workforce Manager, you are at the heart of our customer service operation.
You make sure we have the right people, at the right time, in the right place: overseeing the planning, forecasting, and scheduling of our customer service operations with the ultimate goal of delivering outstanding service to our customers every day. If you enjoy combining analytics, strategy, and collaboration to drive performance, this role is for you.
What you’ll be doing
- Build accurate forecasts and create schedules that match customer demand according to past data, trends and seasonal variations.
- Analyse KPIs like service levels and occupancy, identifying improvement opportunities.
- Work closely with Team Leads and Customer Service Management to align planning with business goals.
- Deliver clear reports ...