Location
barcelona
Job Type
Full-time
Posted
July 07, 2026
Job Description
As a Workforce Manager, you are at the heart of our customer service operation. You ensure we have the right people at the right time in the right place, overseeing the planning, forecasting, and scheduling of customer service operations to deliver outstanding service to our customers every day.
What you’ll be doing
- Forecast & plan smartly: Build accurate forecasts and create schedules that match customer demand according to past data, trends and seasonal variations.
- Turn data into action: Analyse KPIs like service levels and occupancy, and identify improvement opportunities.
- Collaborate across teams: Work closely with Team Leads and Customer Service Management to align planning with business goals.
- Drive performance insights: Deliver clear reports and actionable recommendations.
- Continuously improve: Optimize processes, tools, and ways of working.
- Stay in control during p...