Workforce Management/Real Time Analyst

On-site - Pasig • 1-3 Yrs Exp • Bachelor • Full-time

Job Description

• Strategic Staffing & Profitability: Generate and implement value propositions related to staffing and account staffing to directly support the profitability of operations.
• Team Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment, quality evaluation of daily processes, and effective task distribution based on analyst occupation.
• Operational Excellence: Ensure compliance with account policies and processes to achieve established productivity and efficiency levels. Drive real-time operational actions and authorize process exceptions to optimize workflow.
• Client & Internal Stakeholder Management: Identify and address internal and external customer needs, providing timely and accurate information. Advise Operation Directors & Account Managers on optimal staffing strategies.
• Data Analysis & Reporting: Analyz...