Job Description
Turn Workforce Data into Intelligent, AI‑Driven Action
At Ingram Micro , we’re the business behind the world’s brands—connecting technology innovators with customers across the globe. With operations in more than 57 countries, our scale, diversity, and digital platforms help businesses grow faster and operate smarter. Join us and help shape the future of global technology distribution.
As a Workforce Management Sr. Analyst , you’ll be a key driver of how our global support organization scales and performs. You’ll ensure the right skills, languages, and support levels are in place across EMEA, AMER, and APAC , enabling us to meet service‑level commitments while balancing cost, quality, and associate experience.
What You’ll Do:
In this role, you’ll own forecasting, capacity planning, scheduling, and real‑time workforce performance across multiple channels and platforms. You’ll partner with Support Operations, En...
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