Workforce Management Specialist

Job Details:

✅ Onsite Work (22 days/month)

🕗 Work Schedule: 8:00 AM – 5:00 PM

💰 Salary: ₱25,000 – ₱29,000

Qualifications:

• High school graduate or equivalent (Bachelor's degree is an advantage but not required).
• At least 1–2 years of experience as a Customer Service Representative (CSR) or Call Center Agent.
• At least 6 months of Workforce Management (WFM), scheduling, or reporting experience is highly preferred. Entry-level RTA candidates with strong potential are also welcome to apply.
• Experience using WFM tools such as NICE IEX, Verint, Aspect, or Teleopti is a strong advantage