Job Description
1) Proactive Monitoring of all the servers using BSE tools
2) CPU & Memory utilization & monitoring.
3) Microsoft Windows Resources, Event logs & critical services Monitor.
4) Monthly report on server availability
5) Respond to and own Incident till resolution
6) Engage customer contracted hardware and software support vendors to facilitate incident resolution
7) Work with customer support teams to review & resolve incidents
8) Co-ordinate customer contacts with BSE vendors in case of hardware failures or involvement of third-party vendor is required.
9) Reinstallation of OS, in case of OS crashes and for the problems where reinstallation of OS is required.
10) Perform restoration of all components at time of system failure or file system corruption
11) Correlate related incidents together into a problem ticket and manage through the problem management process
12) Patch OS for Security patches and release m...