WFM Resource Planner — Forecast & Optimize Staffing

A leading contact centre is seeking a Resource Planner to handle daily WFM updates and optimize staffing and agent scheduling to meet service level objectives. The ideal candidate must have at least 2 years of WFM experience and 3 years in call centers, along with strong analytical and problem-solving skills. Knowledge of Alvaria WFM is essential, and a customer service certification is advantageous. This role offers benefits like Medical Aid and a Provident Fund.
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