Location
Chennai
Job Type
Full-time
Posted
May 27, 2026
Job Description
Hi All,
We are hiring for the below WFM (Workforce Management) roles for Chennai location. Please find the below details about the job description.
Please note that we have multiple opportunities, so please refer the job to your friends/colleagues.
Experience level: 3 to 10years
Work Model: Hybrid
Shift: Night
NICE Dialer Analyst
Job Description:
The
NICE Dialer Analyst
is a Workforce Management oriented analyst responsible for the
end-to-end management, configuration, monitoring, and optimization of outbound and blended dialer campaigns
within the
NICE platform . This role ensures dialer strategies are aligned with forecasted demand, staffing plans, and client business objectives while maintaining compliance, productivity, and service-level performance.
The analyst acts as the
bridge between WFM, Operations, and Telephony , leveraging NICE dialer capabilities to drive optimal conta...
We are hiring for the below WFM (Workforce Management) roles for Chennai location. Please find the below details about the job description.
Please note that we have multiple opportunities, so please refer the job to your friends/colleagues.
Experience level: 3 to 10years
Work Model: Hybrid
Shift: Night
NICE Dialer Analyst
Job Description:
The
NICE Dialer Analyst
is a Workforce Management oriented analyst responsible for the
end-to-end management, configuration, monitoring, and optimization of outbound and blended dialer campaigns
within the
NICE platform . This role ensures dialer strategies are aligned with forecasted demand, staffing plans, and client business objectives while maintaining compliance, productivity, and service-level performance.
The analyst acts as the
bridge between WFM, Operations, and Telephony , leveraging NICE dialer capabilities to drive optimal conta...