Welfare Officer (Operation Executive)

The Operations Executive supports the safe and smooth day-to-day operations of the halfway house by ensuring residents’ needs, operational requirements, and risk management measures are effectively carried out.

• Ensure residents’ daily needs and welfare are attended to in a safe, respectful, and timely manner.
• Build positive day-to-day rapport with residents and encourage pro-social behaviour, responsibility, and participation in programmes.
• Handle residents’ feedback, concerns, and complaints professionally, and elevate matters appropriately when required.
• Refer residents’ emotional, behavioural, or social issues to the Social Worker or relevant staff when necessary.
• Support the implementation of institutional and community-based programmes, including outings, activities, and events.
• Carry out resident supervision duties in accordance with approved SOPs, safety pr...