Location
são leopoldo
Job Type
Full-time
Posted
June 19, 2026
Job Description
Wanted: Product Support Specialist HCLTech • São Leopoldo, Estado do Rio Grande do Sul, Brasil
Descrição da vaga
What are we looking for:
Customer Communication Excellence
- Experience working with international customers (North America & Europe)
- Advanced English
- Ability to simplify complex technical concepts into clear, user-friendly language
- Confidence to lead and manage customer calls independently
- A structured approach: problem → analysis → solution
- Strong written & verbal communication (emails, calls, demos, KT sessions)
- Experience handling customer queries with ownership and minimal supervision
Technical Product Support Expertise
- Experience supporting enterprise products (SaaS or on-prem)
- Strong analytical and problem-solving skills
- Hands-on experience troubleshooting across:
- Applications
- APIs
- Dat...