VP Of Customer Success (B2B SaaS)

We are looking for a VP Of Customer Success to lead the post-sales experience for a growing B2B SaaS platform in the proptech space. You will combine strategic customer leadership with hands-on ownership of onboarding, implementation, adoption, retention, and expansion for mid-market and enterprise customers.

Responsibilities

• Lead the full post-sales customer lifecycle across onboarding, implementation, adoption, retention, and expansion.
• Manage and coach a small Customer Success team while staying close to key customer relationships.
• Own strategic relationships with enterprise customers, key accounts, partners, executive sponsors, and daily stakeholders.
• Build structured onboarding and implementation processes for larger and more complex customers.
• Coordinate workflow mapping, platform configuration, data setup, training, launch planning, and ongoing adoption.
• Collaborate with Sales, Product, Marketi...