VP of Customer Service Operations

VP of Customer Service Operations

📍 Manchester (Onsite)

💰 £100,000 Basic + Monthly Performance Bonus (circa £15,000 a across the year)

👥 Managing 4 Global Department Heads

📈 Reporting directly to the Chief Commercial Officer

I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers across 11 countries.

Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads currently)

Because of that, I believe this could be a particularly interesting opportunity for a Head of Customer Service/leader looking to take the next step into a broader operational leadership role.

The successful person will oversee four global func...