Voice Process

*Job Description* – Fraud Containment Unit (FCU) *Position* : Fraud Containment Unit Executive *Experience Required* : 1 years in Fraud Operations / Fraud Risk / Transaction Monitoring *Shift* : Day Rotational Shift *Week Off:* 1 Rotational Week Off *Salary* : ₹32,000 Gross per month *Role & Responsibilities* * Monitor and analyze financial transactions to identify suspicious or potentially fraudulent activities. * Investigate alerts related to card fraud, online fraud, UPI fraud, and other digital transaction risks. * Perform customer verification through outbound calls or system checks to validate transactions. * Take immediate preventive actions such as blocking cards/accounts to minimize financial losses. * Maintain accurate documentation and case records as per internal policies and regulatory guidelines. * Coordinate with internal teams (Risk, Operations, Compliance) for timely fraud resolution. * Ensure adherence to defined Turnaround Time (TAT), quality standards, and SOPs. * P...