Location
abu dhabi
Job Type
Full-time
Posted
June 29, 2026
Job Description
Responsibilities
- Manage and support enterprise voice infrastructure including Cisco Voice and Cisco Voice Gateway solutions.
- Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs).
- Implement and support Microsoft Teams Telephony and Direct Routing solutions.
- Administer and optimize contact center platforms including Genesys and Sprinklr.
- Monitor voice network performance and ensure high availability and service quality.
- Troubleshoot complex voice SIP routing and telephony-related issues.
- Collaborate with network security and infrastructure teams for seamless integration and support.
- Participate in system upgrades, migrations, and deployment projects.
Qualifications
- Strong experience with Ribbon SBC (Session Border Controller).
- Hands‑on expertise in Cisco Voice and Cisco Voice Gateway technologies.
- Experience with Genesys and/or Sprinkl...