Location
singapore
Job Type
Full-time
Posted
July 09, 2026
Job Description
Key Responsibilities
- Analyse customer feedback from reviews, surveys, social media, and other channels.
- Categorise feedback into key areas such as Ticketing, Retail, and Overall Experience.
- Identify recurring issues, trends, and opportunities for improvement.
- Prepare reports and present insights with actionable recommendations.
- Work closely with Marketing and Operations teams to support visitor experience improvements.
- Review the visitor journey across digital platforms, including the website, social media, and booking process.
- Identify UX/UI gaps and friction points that may affect user experience and ticket conversions.
- Recommend improvements to website design, content structure, and booking flow.
- Suggest ways to improve ticket sales conversion through better customer journeys and user experience.
- Monitor key metrics such as customer sentiment, ratings, engagement, and conversio...
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