VIP Client Experience & Resolution Lead

digiplus interactive corp is seeking a Client Resolution Manager to oversee end-to-end resolution across front-end Telesales / VIP engagement and back-end Customer Service / Operations. This role drives the customer experience, manages escalations, and optimizes resolution workflows to protect retention and value.

The ideal candidate will have strong leadership, stakeholder management, and analytical skills to balance satisfaction with operational efficiency across high-value clients and