Vice President, Client Service Management

Job Description

At BNY, we are committed to delivering world‑class client service to our global client base. Our teams partner closely with clients and internal stakeholders to understand client needs, deliver on our commitments, and provide strategic solutions that enhance the client experience.

The Vice President role based in Singapore sits at the intersection of client enablement, implementation, project management, and client service management. It is responsible for overseeing the successful delivery, implementation, transition, enhancement, and remediation of platforms, products, and services across the enterprise. The role also supports strong client service relationships through proactive governance, issue resolution, service improvement, and collaboration across internal teams.

The role serves as a key liaison between clients and BNY, ensuring solutions are delivered effectively, service expectations are met, and opportunities for continuous im...