Vice President- Business Analysis Payments Operations

Join JPMorgan Chase Payment Operations to shape how we understand and improve payment quality at global scale. You’ll turn investigation and exception data into insights that change client behavior and reduce operational friction. This role blends payments domain expertise with analytics leadership to deliver measurable outcomes.

Job Summary:

As a Vice President- Business Analysis within Payment Operations, you drive advanced analytics across global investigations, exceptions, repairs, returns, and payment-formatting trends. You translate complex operational and client behavior data into clear recommendations for Sales, Service, Operations, Product, and Technology stakeholders. You help improve straight-through processing, reduce recurring breaks, and elevate client outcomes through data-led remediation.

Job Responsibilities:
• Lead detailed analysis of global payment investigation breaks, exceptions, repairs, returns, and ope...