Vendor Support Agent (Barcelona)

WHAT WE DO MATTERS

At The Knot Worldwide we help couples plan every detail of their wedding: from finding inspiration and wedding professionals to creating the best experience for their guests.

Responsibilities

• Customer service: Satisfaction, assisting, and personalized quality support
• Processing and managing additional campaign products purchased by the client
• Liaise with other departments and areas of the company to resolve and manage customer-related issues
• Claiming the balance of debts and arrears
• Customer retention
• Analysing the customer's actual situation, trying to reach an agreement for payment
• Negotiating payments
• Managing administrative functions associated with the role
• Inclusion and monitoring of delinquent customers in insolvency registers
• Closing resolved complaints, indicating in our CRM the observations and data to be kept after each action