Utilities Complaints Advisor

We are looking for Customer Service Advisors to support our collections and customer service operations in Southern Suburbs, Cape Town. The role involves inbound and outbound telephone calls, troubleshooting complaints, logging faults, and resolving complex customer concerns to a high standard while meeting team goals and timelines.

Responsibilities

• Provide excellent customer service via inbound and outbound telephone calls.
• Troubleshoot complaints and log faults for resolution tracking.
• Investigate complex customer concerns and resolve complaints to a fair, balanced outcome.
• Maintain adherence to timelines and ensure cases are closed appropriately.
• Work collaboratively with team members to achieve daily and team KPIs.
• Utilise client‑specific systems, policies and procedures to manage cases.
• Track performance metrics and meet targets in a fast‑paced environment.

Qualifications