User Experience Designer

The UX Product Designer will support end-to-end customer experiences across Returns and Frequency initiatives. This role is responsible for translating customer needs, business objectives, and technical considerations into intuitive, scalable, and impactful digital experiences.

Working closely with cross-functional partners across Product, Engineering, Research, Data Science, Content, Accessibility, and Business teams, the designer will contribute to the development and delivery of solutions that improve customer satisfaction, engagement, and overall experience quality.

The ideal candidate combines strong problem-solving skills with a deep understanding of user-centered design principles. They are skilled at navigating complex workflows, uncovering insights through research and data, and applying those insights to product experiences. The designer will contribute across the product lifecycle, from discovery through concept development, validation, and delivery, whil...