Location
Birmingham
Job Type
Full-time
Posted
July 14, 2026
Job Description
JOB DESCRIPTION Supporting the managed services team in the advanced troubleshooting of incidents within customer environments. Acting as technical resource for major incidents relating to Unix/Linux technologies. Managing incidents and problems appropriately within agreed service levels. Perform technical root cause analysis on reoccurring incidents or major incidents. Assist engagement with projects to ensure delivery of technical solutions are in line with the requirements of the customer. Ensure technical documentation is completed and updated to pr...
What you'll be doing:
This is a hands-on engineering role that requires in-depth knowledge on relevant technologies and operating systems.
The role is expected to provide technical expertise and guidance within the team environment on a daily basis, ensuring that workflow a customer expectation is managed at all times.
You will be responsible for: