Job Description
Description:As a **Unit Manager**, you will be responsible for leading and developing a team of Customer Service Representatives (CSRs) to ensure top-tier service and performance.You will oversee daily operations, set team goals, provide coaching, and implement best practices to drive efficiency and customer satisfaction.This role requires strong leadership, problem-solving skills, and the ability to adapt to business needs.
**Requirements**:**Responsibilities**:- Recruit, train, and manage a team of CSRs- Monitor performance and provide coaching to drive success- Ensure high-quality customer interactions and problem resolution- Develop strategies to improve team productivity and efficiency- Communicate effectively with team members and leadership- Conduct team meetings, presentations, and performance reviews- Address challenges proactively and foster a positive work environment- Adapt to schedule changes based on business demands**Requirements**:- ** 2-3 years of call center le...