Unit Head, CFS Secured Collections

Role Summary

Oversee both CFS secured and unsecured collections teams to ensure effective and timely collections. Handle escalated collection cases with professionalism, negotiating resolutions while maintaining customer relationships. Streamline dunning and escalation processes to balance collections outcomes and customer service. Monitor team performance metrics and provide coaching to improve productivity and compliance with company policies.

Responsibilities

• Oversee CFS secured and unsecured collections teams.
• Handle escalated collection cases with professionalism.
• Negotiate resolutions while maintaining customer relationships.
• Streamline dunning and escalation processes.
• Balance collections outcomes and customer service.
• Monitor team performance metrics.
• Provide coaching to improve productivity and compliance.

Qualifications

• Strong background in collections managem...