Unit Coordinator-Personal Finance(Outsource)

Description

Role: Unit Coordinator - Personal Finance

Location: DXB

Key Accountabilities of the role:

To meet the KPI of as defined by Management on Asset file processing for CRM Approvals/RFO/Card center Disbursements

• To ensure all the applications are entered into the system are error free and as per policy.
• To ensure cases are proposed under ADIB Product Policy & Procedures due diligence and banks Dos & Donts polices.
• To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy.
• To re-submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered.
• Maintain defined MIS as per business requirements
• Adhoc requests as per business requirement
• Identify and close process gaps to improve efficiency to ensure seamless customer experience.
• Adhere to ADIB policy/procedure.