Unified Communications Support Technician

Piper Companies is seeking a Unified Communications Support Technician to support a government-focused communications and network operations environment. The Unified Communications Support Technician role is ideal for a detail-oriented professional with experience in voice infrastructure, network operations, and incident management who can operate in a 24x7 mission-critical setting supporting national security systems.

Responsibilities of the Unified Communications Support Technician:

• Create, update, and resolve incidents using ServiceNow, leveraging knowledge of network architecture and communications systems.

• Notify appropriate stakeholders during network incidents affecting critical systems, circuits, or locations.

• Execute network operations including configuration and analysis of customer circuits across TDM and SIP trunks.

• Work directly with customers, stakeholders, and leadership to ensure maximum network availability ...