UK - Customer Success Manager

Be the reason our clients win.

At Paul Gough Media, we help private physiotherapy clinic owners grow thriving businesses. They’re exceptional clinicians, but marketing, systems, and CRMs? That’s where we come in.

We don’t sell software and disappear.

We onboard.
We guide.
We simplify.
We drive real results.

And we’re looking for a Customer Success Manager who thrives in that space between technology and people.

This isn’t a support role. It’s an ownership role.

You won’t be cold calling.
You won’t be chasing new sales.

Instead, you’ll take brand-new clients from “I’m not sure how this works…”
to “Wow. This is changing my business.”

What You’ll Be Responsible For

• Leading structured onboarding Zoom calls for new clients
• Guiding clients through CRM setup, workflows, and marketing activation
• Ensuring webs...