UAEN Shopping Experience Assistant | Retail | IKEA YAS

UAEN Shopping Experience Assistant | Retail | IKEA YAS

Job Requisition ID:

Overview of the role

Assist in customer service function which, in maland, the IKEA Concept, is Playroom in a friendly and professional manner.

What you will do

Customers

• Greets and welcomes customers on arrival at Smaland.
• Ensure the Smaland admission policy is explained in a friendly and professional manner.
• Ensure the Childs safety is their main priority while they are in Smaland
• Makes announcements and pages the customers (parents) if there is any issue with the children in the playroom area.
• Handles routine customer complaint promptly and courteously.
• Provides a safe environment for children within the area.

Operational

• Ensure all system procedures are adheres to as per policy / procedure
• Briefs the Duty Manager on complaints that require management as...