[UAE] CX & Platforms Manager

The Customer Experience & Platforms Manager

Responsible for defining, driving, and executing the end-to-end consumer experience (CX), social media governance, and platform strategy across L’Oréal’s brand portfolio in the Middle East. This role sits at the intersection of Marketing, Digital, and IT, focusing on accelerating consumer acquisition, engagement, and long‑term loyalty while maintaining operational excellence, platform security, and cost efficiency.

Key Responsibilities & Scopes

A. Agency Management & Social Media Governance

• Agency Steering: Manage and evaluate external digital agencies responsible for maintaining both social and non‑social consumer care channels.
• Owned Social Strategy: Oversee and manage owned social media accounts, creation and setup of new accounts and ensuring all published content and community management align with L'Oréal's global corporate strategy and brand guidelines.
• Commercial Ne...