TRR Coordinator Customer Service

Profile Summary

Provide essential support to customers and shipping agents by addressing their queries and concerns while actively identifying new business opportunities. Offer daily assistance to customers and coordinate their requirements ensuring seamless communication and collaboration across various business units.

Key Roles & Responsibilities

• Conduct daily follow-up calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).
• Independently coordinate customer bookings (Client service and third-party) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).
• Communicate customer and agent booking requirements (Client services and third-party services) and update all systems accordingly with daily vessel updates.
• Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.
• Handle customer ...