Travel Support Executive

Job Responsibilities

• Use ticketing expertise to manage booking amendments and ticket changes.
• Support the business during travel disruption, helping operational teams resolve booking and ticketing challenges efficiently and accurately.
• Coordinate accessibility requirements with hotels, airlines and supplier partners, ensuring arrangements are in place before customers travel.
• Investigate and resolve booking, ticketing and operational issues, balancing customer outcomes with business requirements.
• Support fraud prevention activities and operational administration processes that help protect both customers and the business.
• Build strong relationships with suppliers, outsourced partners and colleagues across the business to deliver effective solutions.
• Manage a variety of operational tasks and work queues while maintaining exceptional attention to detail.
• Identify opportunities to improve processes and cont...