Travel Services Lead – Sabre & GDS Specialist

WNS is seeking a Travel Coordinator in Cape Town to respond to customer inquiries via phone, email, and chat, assisting with bookings, changes, and policy guidance. Proficiency with Sabre and GDS is required.

The role involves handling cancellations, rebooks, schedule changes, and refunds, documenting interactions, and ensuring service quality. French and English language skills are a plus; a high school diploma and 1+ year call centre experience in hospitality or travel preferred.