Travel operations team leader

Our Group Operations Division is looking for a Travel Operations Team Leader for the Customer Support Team , which is known as One Team!

This role is planned to be based in Gards, Cape Town (South Africa)

Are you a data‑centric BPO leader who knows how to inspire people while ruthlessly driving operational metrics? We are seeking an exceptional Travel Operations Team Leader to champion our customer service delivery and optimise daily workflows.

In this role, you will lead from the front. You will combine your deep travel industry expertise (Amadeus, ticketing, complex fare rules) with structured BPO performance management practices. You aren’t just a manager—you are a coach and a culture‑builder. You will be responsible for fostering an environment of absolute customer excellence, driving first‑contact resolution, minimising financial risk (ADMs), and executing strategic performance frameworks to elevate your team's output.