Travel Customer Experience Team Lead

Trip.com Group seeks a Team Leader to oversee a group of customer advisors handling hotel and flight products. You will supervise day-to-day operations, coach staff, and ensure service levels are achieved. The role emphasizes leadership, communication, and adherence to policy.

You will coordinate with Workforce Management to balance workloads and drive KPIs, while supporting a global travel platform. A focus on customer empathy and quality is essential for success in this fast-paced environment.