Transition Mgmt: Technology Platform & Production Support, AVP

State Street · Hangzhou, Zhejiang, China

Location

Hangzhou

Job Type

Full time

Posted

June 29, 2026

Job Description

What are we looking for
We are seeking an Application Support professional to provide L2/L3 support for SSIM investment applications across Client Reporting, Fixed Income, Equities, Derivatives, and Portfolio Management domains. This role will focus on ensuring production stability, deal with major incidents, and supporting SSIM business users across APAC.
Key Responsibilities
Production Support & Incident Management
Provide L2/L3 support for investment management platforms
Attend the Major Incident calls
Lead incident triage, root cause analysis, and timely resolution of production issues
Act as escalation point for high-severity incidents and ensure effective stakeholder communication
Monitor system health, batch processing, and data flows to ensure trading readiness
Support APAC users IT related requests
Process Improvement & Governance
Enhance monitoring, automation, and su...
        

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