Location
wellington
Job Type
Full-time
Posted
July 16, 2026
Job Description
Responsibilities
- Deliver engaging training sessions to customers on Smartly products and services, in-person or online, helping them confidently use the platform.
- Prepare and deliver effective, outcome-driven sessions, keeping accurate attendance records and ensuring customers achieve value quickly through product enablement.
- Continuously improve training materials, content, and methods to enhance learning outcomes and customer experience.
- Support new customers through the entire implementation journey—from sign‑up to their first successful pay run—including set‑up and go‑live activities.
- Build trusted, professional relationships with customers, acting as a knowledgeable and proactive point of contact throughout training and onboarding.
- Gather and act on customer feedback, identifying pain points and opportunities to improve both product and process.
- Contribute to the wider implementation and activation p...