Location
New York
Job Type
Full-time
Posted
July 13, 2026
Job Description
Job Description
OPEN TO OTI EMPLOYEES ONLY
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.
The successful candidate will serve as a Training and Knowledge Management Lead reporting to the Customer Service Division.
Responsibilities will include:
- Support the Training & Knowledge Management Manager in the development, coordination, and delivery of training and knowledge initiatives for Customer Support teams and OTI/Agency support teams through both in-person and virtual platforms;
- Serve as a lead resource and subject matter expert for traini...
OPEN TO OTI EMPLOYEES ONLY
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.
The successful candidate will serve as a Training and Knowledge Management Lead reporting to the Customer Service Division.
Responsibilities will include:
- Support the Training & Knowledge Management Manager in the development, coordination, and delivery of training and knowledge initiatives for Customer Support teams and OTI/Agency support teams through both in-person and virtual platforms;
- Serve as a lead resource and subject matter expert for traini...
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