Training Advisor - Customer Experience

About the role | Ko te mahi nei

Are you passionate about developing people and confident delivering training on complex systems and world-class customer service environments?

We are looking for an experienced Training Advisor to build capability across our Recreation, Sport & Events Customer Experience network, helping frontline teams deliver exceptional customer experiences every day.

The role of the Customer Experience Training Advisor within the Recreation, Sports and Events Unit has responsibility for onboarding and upskilling new and existing staff, leadership development and delivery of world‑class customer service. This is a highly operational role that combines adult learning expertise, complex systems training, frontline coaching and continuous improvement.

• Deliver onboarding, systems training, refresher training and leadership development programmes
• Deliver both one‑on‑one coaching and group facilitation workshops
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