Trainer II English (Cyberjaya, 24/7 shift)

Job Title: Trainer II (Cyberjaya, 24/7 shift)

Job Description: The Trainer II is responsible for delivering client-focused training to address new hire, product update, and recurring training requirements for Concentrix. The role supports client programs to ensure superior workforce preparation with best-in-class service and delivery. Responsibilities include attaining certification in the Trainer Certification Program (101/102), mentoring Program Ready Trainers, reviewing and modifying curriculum, and evaluating training programs using various feedback methods.

Essential Functions/Core Responsibilities

• Responsible for day-to-day functional direction of agents within the training classroom environment, including monitoring student progress, providing coaching and developmental feedback, and readiness recommendations.
• Utilize effective presentation and facilitation skills, including creative training techniques and adult/accelerated lea...