Trainer (Call Center)

Job Overview

Ensure an effective training experience aligned with business needs by facilitating the technical, operational, and cultural development of new employees through the implementation of adult-centered learning methodologies, performance data analysis, and continuous content improvement. The Trainer serves as a key link between training and operations, ensuring that training programs drive the preparation, integration, and success of ambassadors in their roles.

Requirements

• Bachelor's degree in education or related
• 1 year of previous experience in training or education-related fields (mandatory)
• Advanced English level (B2+)
• Previous experience in call center environments
• MS Office: Word, Excel, PowerPoint (mandatory)

Job Responsibilities

1. Report on the progress of the training group.
2. Audit calls, claims, and transactions of ambassadors during the training.
3. Assi...