Location
cape town
Job Type
Full-time
Posted
July 16, 2026
Job Description
Responsibilities
- Plan, facilitate, and deliver ongoing process training in an international BPO environment.
- Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.
- Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global brands.
- Measure the effectiveness of training programs and provide guidance and support to associates and supervisors for performance improvement.
- Collaborate with the Operations team to provide regular reports on training progress and identify opportunities for process or training improvements.
- Review training content regularly to incorporate updates and changes.
- Participate in internal and external calibrations to maintain consistency in training delivery.
- Conduct refresher training based on Training Needs Identification (TNI).
- Manage knowledge c...