Trainer - Bacolod, Philippines (Pooling)

Trainer - Bacolod, Philippines (Pooling)

Location: Philippines, Bacolod City

Job category: Operations

Language: English

Transcom is looking for talented individuals like you to join our awesome team! Be the next Trainer for our Transcom Bacolod site. Join our Transcom Family as a Trainer!

Responsibilities

• Facilitate new hire training programs focused on product knowledge, customer service skills, financial regulations, and system navigation.
• Deliver upskilling, cross-training, and refresher sessions to ensure agents stay aligned with evolving FinTech policies and processes.
• Assess learner progress through tests, role-plays, and live monitoring, providing coaching and feedback to ensure readiness.
• Collaborate with Operations, Quality, and Client teams to identify performance gaps and develop targeted training interventions.
• Create and update training materials, knowledge bases, ...