Tours Department Lead - KPI‑Driven Travel & Flexible Hours

About Us
M.S. Star Travel Agencies Sdn Bhd is a travel agency specializing in providing exceptional travel and tourism services. With a team of less than 50 dedicated employees, the company is committed to offering personalized and memorable travel experiences to its customers. Established with a mission to create unforgettable journeys for all travelers, M.S. Star Travel Agencies Sdn Bhd aims to be a leading player in the travel industry. The company's vision is to become the preferred choice for travelers seeking reliable and top-notch travel services. Their objectives include delivering high-quality travel packages, ensuring customer satisfaction, and promoting tourism in various destinations.

• Lead, mentor, and manage a team of tour consultants to achieve departmental goals.
• Ensure accurate updates of work-in-progress (WIP) bookings and maintain customer inquiry records in trackers.
• Organise weekly department meetings to review pr...