Title Client Engagement Agent - Emirati

Workplace Type

Mediclinic Al Ain Hospital | Abu Dhabi | United Arab Emirates

Hiring Details

Number of positions: 1

Recruiter name: Reem Mansoor

Reference number: 71373

Main Purpose of Job

Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction.

Key Responsibility Areas

• Attend to all incoming telephone calls promptly, efficiently and in a professional manner
• Schedule appointments according to set procedures and policies
• Document all interactions and activities relevant to the call and use appropriate Wrap‑up code
• Conduct all outbound calls in an efficient, effective and professional manner
• Transfer calls correctly to the appropriate staff and/or extensions as needed and required
• Inform an...