TikTok Shop - Buyer Service Strategy & Automation Program Manager

About the TeamE-commerce's Governance and Experience (GNE) is a global team responsible for maintaining a safe and trustworthy marketplace for users, sellers, and creators. Our goal is to ensure user satisfaction by implementing policies, rules, and systems that guarantee high-quality standards. The Service and Support Center (SSC), part of the GNE organization, is dedicated to delivering world-class service and experiences to customers, sellers, and creators globally.
We are looking for Buyer Service Strategy & Automation Program Manager to drive buyer service strategy, deliver end-to-end automation solutions, and enhance automation performance to continuously improve the overall buyer service experience. Responsibilities
- Service Strategy Design & Automation Ownership: Lead the design, implementation, and optimization of buyer service strategies across chatbot and automation channels. Translate business objectives, customer experience goals, and policy requirements into scalab...