TikTok Shop - After-sales & Arbitration Automation Program Manager

About the TeamGovernance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. - Lead the development of intelligent strategy solutions for after-sales and arbitration scenarios in international e-commerce, including the design of automated liability determination systems and layered decision-making mechanisms. Define clear boundaries for fully automated decisions, human-assisted handling, and manual fallback, and continuously improve processing efficiency and decision consistency in complex dispute scenarios.
- Develop a deep understanding of after-sales, dispute and arbitration workflows, abstract high-value business scenarios, and leverage LLM capabilities for prompt de...