Tier 2 Support Technician (Mon-Fri 10AM to 7PM)

Job Description
Insight Global is looking for a Tier 2 Support Technician l to join a team in Atlanta, GA supporting one of the world's most notable luxury retail brands. The shift on this role will be Monday-Friday 3pm-12am and will be required to sit onsite five times a week. This person will be joining the Retail Service Desk support team that is responsible for providing remote technical IT support for the boutiques and retail stores. It is imperative that this person has excellent communication skills and personality.
* Provide responsive, timely and high-quality support and excellent customer service experience Retail store owners, boutiques, and corporate employees regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.
* Research, resolve, and respond to complex questions received phone calls, emails, chat, and collaboration tools, providing support on the computing ...